OutTa Timber

FAQ (Melbourne, Custom Timber & Resin Furniture)

Custom Work & Services

What timber products does OutTa Timber create in Melbourne?
OutTa Timber designs and builds custom timber furniture in Melbourne, including live-edge table tops, resin river tables, coffee tables, wall features, fretwork, and statement pieces.

A small selection of ready-made items (such as chess sets and resin pieces) may be available, but the primary focus is fully custom work tailored to your space.

Does OutTa Timber offer custom-designed resin river tables in Melbourne?
Yes. Custom resin river tables are a core specialty. You’ll work one-on-one to select your slab, resin colour, dimensions, and finish.

CNC engraving and detailed cut work can also be incorporated, allowing for highly personalised designs beyond standard table builds.

Can I commission a bespoke live-edge coffee table?
Yes. Live-edge coffee tables are built to order, with full control over timber selection, size, and base design. Each piece is crafted to highlight the natural grain and character of the wood.

Who makes unique live-edge furniture in Melbourne?
OutTa Timber specialises in one-of-a-kind live-edge furniture. Every piece is individually crafted, ensuring no two builds are the same.

Can OutTa Timber recreate fretwork or detailed timber designs?
Yes. Custom fretwork and intricate timber designs can be recreated or designed from scratch. CNC precision combined with handcrafted finishing ensures clean, detailed results suitable for both modern and heritage-style applications.

Does OutTa Timber provide CNC machining for custom projects?
Yes. CNC machining is available for custom wall arches, decorative panels, engravings, fretwork, and complex timber components requiring high precision.

Are there workshops for CNC timber projects?
OutTa Timber does not run public workshops. Instead, projects are handled through one-on-one collaboration, ensuring a professional outcome with full design input.

Custom Orders & Process

How do I start a custom furniture project?
Get in touch with your idea, dimensions, or inspiration. From there, you’ll go through a guided one-on-one process covering design, timber selection, sizing, and finishes.

Can I choose the exact timber slab for my piece?
Yes. Where possible, you’ll be involved in selecting the slab so you know exactly what your final piece will look like.

Can I customise the size, shape, and finish?
Yes. Every piece is made to order, allowing full control over dimensions, form, and finishing details.

Can you match or recreate an existing furniture design?
Yes. Existing designs can be replicated or adapted while maintaining a handcrafted, high-quality finish.

Resin & Design Options

Can I choose the resin colour and style?
Yes. Resin colour, transparency, and effects are fully customisable—from subtle natural tones to bold statement finishes.

Where can I find custom resin river table makers in Melbourne?
OutTa Timber designs and builds custom resin river tables locally in Melbourne, with a focus on quality materials, precision, and unique design.

Specialty Pieces

Does OutTa Timber make custom chess sets from timber and resin?
Yes. Custom chess sets are made to order and can be tailored in timber type, resin colour, and overall design.

Can I order other custom timber pieces beyond tables?
Yes. In addition to tables, you can commission wall features, decorative panels, fretwork, engravings, and other bespoke timber designs.

Quality, Materials & Delivery

What types of timber are used?
A range of high-quality timbers is used depending on the project, selected for durability, grain, and visual impact.

Are your pieces sealed and protected?
Yes. All pieces are finished with durable, high-quality coatings to protect the timber and enhance its natural features.

Do you use reclaimed timber?
Reclaimed timber can be used depending on availability, offering a more sustainable option with added character.

Do you deliver across Melbourne and Australia?
Yes. Delivery can be arranged across Melbourne and Australia depending on the size and requirements of the piece.

Timing & Expectations

How long does a custom piece take to make?
Timeframes vary by project. Most builds take several weeks.

Resin table projects typically take 6–8 weeks after slab selection due to curing and finishing processes.

Is every piece unique?
Yes. Natural variations in timber ensure every piece is unique.

The exception is CNC-based work, where designs can be reproduced with precision if required.

High-Intent Questions

Why choose OutTa Timber over mass-produced furniture?
Custom work delivers a level of quality, detail, and uniqueness that mass-produced furniture cannot match. Each piece is built specifically for your space and designed to last.

Is custom furniture worth it?
If you want something that fits perfectly, lasts long-term, and stands out visually, custom furniture is a worthwhile investment.

How do I get a quote for a custom piece in Melbourne?
Reach out with your idea, dimensions, and any reference images. You’ll receive direct guidance and a tailored quote based on your requirements.

Have a custom idea in mind?
Get in touch to start your build. Every project is developed one-on-one to turn your concept into a finished piece.

Get in touch

Privacy Policy

Effective Date:1/2/2025

At OutTa Timber, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you interact with our website, purchase our products, or contact us.

1. Information We Collect

We may collect personal information, including but not limited to:

  • Your name, email address, phone number, and shipping address when you make a purchase or contact us.

  • Payment details (processed securely through third-party payment providers; we do not store your financial information).

  • Any information you provide voluntarily, such as inquiries about our products or custom orders.

We may also collect non-personal information, such as website usage data, to improve our services and user experience.

2. How We Use Your Information

We use your information to:

  • Process and fulfil orders, including shipping and customer support.

  • Respond to inquiries and provide information about our products.

  • Improve our website, marketing, and services.

  • Comply with legal and regulatory requirements.

We do not sell, trade, or rent your personal information to third parties.

3. Data Security

We take reasonable measures to protect your information from unauthorized access, misuse, or disclosure. However, no online data transmission is completely secure, and we encourage you to take precautions when sharing personal information.

4. Cookies & Tracking

Our website may use cookies and similar tracking technologies to enhance user experience and analyze site traffic. You can adjust your browser settings to disable cookies if you prefer.

5. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of these external websites, and we encourage you to review their policies.

6. Your Rights & Choices

You have the right to:

  • Access, update, or request deletion of your personal information.

  • Opt out of marketing communications at any time.

To exercise these rights, please contact us at info@outtatimber.com

7. Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us at:
info@outtatimber.com

Return Policy

At OutTa Timber, every piece we create is handcrafted with the utmost care and attention to detail. Due to the bespoke nature of our work, all sales are final, and we do not accept returns or exchanges.

However, if the outer timber has reacted unexpectedly with the resin, causing a structural issue, we will assess the situation on a case-by-case basis. If a genuine material defect is found, we will work with you to find a suitable resolution.

If you believe your piece has a material defect, please contact us within 10 days of delivery with detailed photos and a description of the issue.

Thank you for understanding and supporting handcrafted artistry.

Shipping & Handling Policy

At Outta Timber, every piece is handcrafted with care, and we take great precautions to ensure your order arrives safely. Due to the size, weight, and bespoke nature of our pieces, shipping and handling require special attention.

1. Standard Shipping

  • Most of our pieces, including river resin tables, are 1250mm long, 650mm wide, and 500mm high and can weigh over 50kg.

  • Standard shipping includes professional packaging and freight services to ensure safe delivery.

  • Delivery times vary based on location, and we will provide tracking details once dispatched.

2. Oversized & Heavy Items

  • Some of our pieces may exceed standard dimensions or weight limits, requiring special handling.

  • For larger or heavier items, we will coordinate custom shipping solutions, which may include:

    • Freight carriers with tail-lift trucks for heavy loads.

    • Crated shipping for added protection.

  • Additional shipping fees may apply based on size, weight, and destination.

3. Delivery & Access Considerations

  • Please ensure that your delivery location can accommodate large items.

  • If special access is required (e.g., stairs, narrow hallways, or rural areas), let us know in advance so we can arrange suitable delivery options.

4. Shipping Costs

  • Shipping costs are calculated based on size, weight, and destination.

  • A shipping estimate will be provided at checkout or after discussing custom orders.

  • For international shipping, please contact us for a quote.

5. Packaging & Handling

  • Each piece is securely packed to prevent damage during transit.

  • We use protective wrapping, custom crates, or reinforced packaging depending on the size and fragility of the item.

6. Shipping Insurance

  • All shipments include basic insurance for transit damage.

  • For high-value items, we recommend purchasing additional insurance.

7. Damages & Claims

  • We take every precaution to ensure safe delivery, but if an item arrives damaged:

    • Report the issue within 48 hours of receiving your order.

    • Provide clear photos of the damage and packaging.

    • We will work with the carrier to resolve the issue and determine a suitable solution.

8. Local Pickup & Custom Delivery

  • Local pickup is available from our workshop by appointment.

  • If you're within Victoria, we may offer personal delivery for an additional fee.

If you have any special shipping requests or need a custom quote, feel free to contact us at info@outtatimber.com

Terms & Conditions

Effective Date: 1/2/2025

Welcome to Outta Timber. By accessing our website, purchasing our products, or engaging with our services, you agree to comply with the following Terms & Conditions. Please read them carefully.

1. General

  • These terms govern your use of our website https://www.outtatimber.com/ and any transactions or interactions with Outta Timber.

  • We reserve the right to update or modify these terms at any time without prior notice.

2. Products & Services

  • All our products are handcrafted and bespoke, meaning variations in color, grain, resin flow, and finish are natural and expected.

  • While we aim to represent our products as accurately as possible, slight differences between images and the final product may occur.

  • Due to the nature of timber and resin, we cannot guarantee absolute uniformity or specific grain patterns.

3. Custom Orders

  • Custom orders require a non-refundable deposit before production begins.

  • Lead times for custom pieces vary and will be communicated at the time of order.

  • Once production has started, no changes or cancellations can be made.

  • We reserve the right to decline or modify custom requests that are not feasible or do not align with our craftsmanship standards.

4. Pricing & Payments

  • All prices are listed in Australian Dollar- AUD and are subject to change without notice.

  • Full payment is required before dispatch for standard products.

  • For custom orders, payment schedules will be outlined in the agreement.

  • We accept payments via Credit Card, Bank Transfer, Phone.

5. Shipping & Handling

  • See our Shipping & Handling Policy for full details on delivery processes.

  • Customers are responsible for ensuring that their delivery location can accommodate large or heavy furniture pieces.

  • Additional charges may apply for special delivery requirements, including remote areas or difficult access.

6. Returns & Warranty

  • All sales are final. Due to the bespoke nature of our work, we do not accept returns or exchanges.

  • If a material defect (e.g., unexpected timber-resin reaction) is identified, we will assess the situation and determine an appropriate resolution.

  • Warranty does not cover natural timber movement, improper care, or damage caused by misuse, exposure to extreme conditions, or failure to follow care instructions.

7. Intellectual Property & Design Rights

  • All product designs, images, and content on our website and social media are intellectual property of Outta Timber.

  • You may not copy, reproduce, or use our designs, concepts, or images without express written permission.

  • Custom orders inspired by our existing work remain part of our portfolio and may be recreated or modified for future sales.

8. Website Usage

  • Our website is for personal and informational use. You may not use it for unlawful or unauthorized purposes.

  • We are not responsible for any technical errors, downtime, or security issues beyond our control.

  • Any links to third-party websites are for convenience only; we do not endorse or take responsibility for their content.

9. Liability Disclaimer

  • Outta Timber is not liable for indirect, incidental, or consequential damages related to product use, shipping delays, or website functionality.

  • Our furniture is designed for indoor use unless otherwise specified—exposure to direct sunlight, moisture, or extreme conditions may cause damage.

10. Governing Law

  • These terms are governed by the laws of Australia Victoria . Any disputes shall be resolved through negotiation or, if necessary, in the appropriate courts.

11. Contact Information

If you have any questions about these Terms & Conditions, please contact us at:

info@outtatimber.com

Outta Timber: Natural, Timeless, and Unforgettable Bespoke Creations